Frequently Asked Questions
Everything you need to know about our products, shipping, and skincare rituals — answered.
Yes. Every Noumise formulation is dermatologist-tested and developed in partnership with our medical partners to be gentle on even the most reactive skin types.
We avoid common irritants including synthetic fragrance, parabens, and harsh sulfates. Each product undergoes patch testing on 200+ participants before launch. If you have a specific allergy concern, check our full ingredient list on each product page or contact our skincare team.
Domestic (US): Standard shipping takes 3–5 business days. Express delivery (1–2 days) is available at checkout for $12.
International: We ship to 25+ countries. Delivery typically takes 7–14 business days depending on customs. Free shipping on orders over $80.
Track your order anytime via the link sent to your email upon dispatch.
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin, you can return it for a full refund — even if the bottle is partially used.
To initiate a return, simply email us at hello@noumise.com with your order number. We'll send a prepaid return label within 24 hours.
Follow the "thin to thick" rule — lightest textures first, heaviest last:
① Cleanse ② Toner / Essence ③ Serum ④ Moisturizer ⑤ SPF (AM only)
Allow 30–60 seconds between layers for optimal absorption. Take our skin quiz for a personalized routine recommendation.
Most Noumise products are safe during pregnancy and breastfeeding. However, our Vitamin A Renewal Serum contains retinol and should be avoided during pregnancy.
We clearly mark pregnancy-safe status on every product page. When in doubt, consult your physician and share our full ingredient list with them.
Absolutely. Every Noumise product is developed through our 3-phase clinical validation process:
• Phase 1: In-vitro efficacy testing in partner dermatology labs
• Phase 2: 4-week consumer panel trials (200+ participants)
• Phase 3: Independent third-party safety certification
Results are published transparently on each product page under "Clinical Results."
Yes! Subscribe and save 15% on every order. Choose your delivery frequency (every 30, 45, or 60 days) and modify or cancel anytime — no commitment.
Subscribers also get early access to new product launches and exclusive seasonal gifts.
We're committed to reducing our footprint. 100% of our primary packaging is recyclable or made from post-consumer recycled materials.
Our shipping boxes use FSC-certified cardboard with compostable packing peanuts. We're working toward zero-waste packaging by 2027.
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